What are the shipping costs?
Shipping is free on all orders of $300 or more before taxes, anywhere in Canada. A $25 flat-rate shipping fee is applicable on all orders under $300 (before taxes).
An additional charge may apply for delivery of large items as well as for delivery to remote areas.
Depending on the destination of the package, applicable provincial and federal taxes will be charged when the order is processed.
Do you ship outside of Canada?
Currently, we ship to Canada only.
Can I track the progress of my order?
After placing an order, you will receive an email with a link that will allow you to track the progress of your order.
Can I pick up an order made online at the store?
Yes, it is possible to pick up your order at our boutique located at 1410A Fleury Street East in Montreal. To do so, simply select the "Pick up in store" delivery option when you check out. A photo ID will be required to pick up your order in store.
How long does it take to pick up an order in store?
Please allow 1 to 2 business days for your order to be prepared. You will receive a confirmation email when your order is ready to be picked up.
Return and Exchange
Online Purchase:
Items purchased online can be exchanged or refund.
Items must not have been worn, washed, or altered in any way. Original tags must remain attached. You have 10 days following the reception of your order to request a return and to drop off your order at the carrier. After this time, your exchange or refund may be refused. All sale items, accessories and jewelry are considered final sales.
Store Purchase:
Items purchased in-store may be exchanged or credited but are not-refundable. Items must not have been worn, washed, or altered in any way. Original tags must remain attached. You have 10 days following the reception of your order to request a return and to drop off your order at the carrier. After this time, your refund or credit may be denied. All sale items, accessories and jewelry are considered final sales.
To make a return, you must log into your account and view your order history. Follow the instructions and wait for your return number before shipping the package at your expense. The original item must be returned to the store before we will process an exchange or refund.
We reserve the right to refuse any return that does not comply with this policy.
How do I make a return online?
To make a return, you must log in to your account and view your order history. Follow the instructions and wait for your return number before shipping the package at your expense. The original item must be returned to the store before we will process an exchange or refund. We reserve the right to refuse any return that does not comply with this policy.
Can I return an item purchased online in store?
Yes, it is possible to return or exchange an item purchased online directly in store.
Can I return an item purchased in-store online?
No, all purchases made in-store must be returned in-store.
In what condition should the items be returned or exchanged?
Items must be returned in their original condition with tags attached. Clothing must not have been worn, washed, or altered in any way.
Who covers the return shipping costs?
Return shipping costs are at the buyer's expense.
What payment options are accepted?
We accept payments made by Visa, MasterCard, Amex, Shop Pay, Apple Pay, Google Pay, Discover and Paypal. A transaction may be cancelled if bank authorization is denied.